Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)
Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)
Repairmen Unplugged | Originally broadcast January 9, 2015
For more information, visit: http://www.cbc.ca/marketplace/episodes/2014-2015/appliances-repairmen-unplugged
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In a perfect market economy if someone did not make a good product then nobody would buy it. These companies have found a way to cheat the system.
My Maytag refrigerator just up and quit. Replaced the motherboard then the control pad and nothing. Truly hate the scam.
Guys. I work with one of biggest company for 5 years as engineer. You hardly will find parts for repair outside of service center (official). Service center has all parts and they can order anything they want, but they have to wish to help you, but noone care.
I have 3 fridges. One in the kitchen,garage and one in my basement. The basement one is 20 years old, a brand that no one ever heard of. Never leaked, never failed, still cools like a mofo.
As a western european, i will never buy a whirlpool product again, had so much trouble with them.
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I hope that woman didn’t get fired fired for get honesty. But that’s been a well known fact I’m aware off for years. And it’s worse today. They are only made to last for a certain length of time so you can go buy a new one.
10 Sadsong refridgerater lots o service calls. 6 month old Speed Queen dryer ,first service call tomorrow. Not impressed!
How do I remove the glass from shelves from my Samsung refrigerator?
I know things should last longer than a year or two… but there are such things as extended warranties
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I called samsung about the fridge they came and fixed issue 2 days later i had the same issue and every few days after repair there was some sort of issue i came to the point that i told them to give me replacement or else ill drive that fridge to their office and leave it in their building after that they send me new fridge
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These companies don’t think about or don’t care about the crap they are producing ends up in the landfill?!!! Despicable. We all have a duty to save this planet for generations to come! Filling your pockets with $$ should not be the end goal! What happened to standing behind your product and delivering quality customer service. I don’t know how they sleep at night!!!
Look at total cost of ownership folks. Buying another one is a better plan
My 7.5 year old Samsung fridge is freezing up and leaking, we have replaced the 2 fan motors on the range, the knobs turn very easily when bumped. I take them off when we have company. I have read the same problem with almost burning down the house. My Samsung dishwasher has never worked properly since day 1 and we replaced last year with a Boshe. I’m speaking to Samsung right now about the problem with the fridge. Next I’ll be complaint about the knobs on my stove.
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My Samsung fridge clogged drain tubes (2 of them), causing water to back up and a thick layer of ice formed on the bottom of the freezer drawer. The repairman showed me how to clean that. I’ve been doing that as an annual DIY thing. No more ice since then.
GE wash machines with the porcelain tube back in the old days would last 30 years. Then they started making these wash machines with plastic tubs in later years that would hardly last 2 years. The repair shop here fixed it, but would not warrantee it. So I took a hammer and beat every panel on their show room floor, and told them to take their parts back out, and throw that piece of junk away. I paid $400.00 for that newer GE wash machine.Then looked around for a fixable older GE model with the porcelain tube, repaired it myself, and it has already lasted 6 years and still working. Replacing appliances every 2 years is crazy. Look at the waste! Stand behind your products! I don’t want appliances talking to me. Just work and last. Should be a law thatthey must stand behind them for at least 10 years, because they used to last at least 20 years, so they can make them last longer if they want too,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
After FIVE YEARS, the problems are worse! I’ve repaired appliances for almost 26 years. I was one of the first authorized Technicians for Samsung and LG in WISCONSIN. Samsung had defective icemakers in top freezers since they STARTED about 14 years ago. They are now facing a class action lawsuit.
The defrost water leaking into the floor instead of down the drain is an easy fix. ALL REFRIGERATOR/FREEZERS need to be tilted slightly toward the back and level side to side. Thus will allow defrost water to drop down into the drain and the drip pan under the unit.
LG (formerly Lucky GOLD STAR) historically have made high quality and long lasting appliance. In fact, some MAYTAG WASHERS and DRYERS offered by WHIRLPOOL under the MAYTAG brand are actually built by by Samsung or LG. However, The compressors on late model LG refrigerators are failing at at an alarming rate. LG is facing a class action lawsuit regarding the compressor failures and are often offering at least a replacement compressor. The original model number is no longer available going back at least to 8 year old models. CHECK YOUR WARRANTY in your OWNERS MANUAL. MANY Refrigerators have a 19 year warranty on the compressor AND the electronic control board (PCB) MANY washers and dryers – especially front loaders,have a 10 year warranty on the motor and some washers on the main bearings – both very costly repairs. Unfortunately, the cost of labor to replace main bearings on a front load washer may exceed their value.
MOST later model front load washers no longer horizontal axels,but rather tilt towards the back so as not to be working again gravity as horizontal axels models did. Drawback – they are more difficult to unload as finished laundry will be in rear of drum.
On ovens (and other appliances) – be careful of sly technicians working for the retailer (SEARS, BEST BUY, COLDER’S) often when your display or control board goes out or even a heating element) the problem is lose wire or one chewed through by a mouse! – an easy fix requiring 50¢ worth of parts and a minutes to repair. New control boards and interfaces can cost an exorbitant $300. Sometimes a Technician with some electronics repair training can repair a defective control board. It will cost a bit more labor,but far less than The PCB would. Often the trouble us a burned out $6 fuse or 25¢ resister (not as easy to find now that Radio Shack is gone). An extra $40 labor sure beats a $300 board! But very busy Techs may not want to take your board back to the shop when replacing the board takes 15 minutes.
Remember – RETAILERS lose money paying repair Technicians. They make money (as do the manufacturers) on new sales. Many will small local shops will not do warranty work in appliances bought from BIG BOX retailers who don’t offer service after the sale. Why should they lose money paying a technician more money than the manufacturer will pay for the repair when you didn’t buy it from them? It’s well worth spending $50 – 100 more to buy from a LOCALLY OWNED STORE than from a big box who won’t accept a return after 7 days and has no service department.
One last thing – though some appliances have ca diagnostic function built-in like cars do, diagnostic time can take long and be expensive – especially in dishwashers, washers and bottom freezer Refrigerators.
House surge protector for appliances with circuit boards may help.
Avoid Samsung refrigerators! The ice makers freeze up and jam. You have to thaw them out every month!!!
I have had a Samsung fridge for 11 years now and it is still working
Yep got a Whirlpool fridge two years ago and the ice maker has never worked. Ugh…
That’s the kinda sale agent I love, tell me t hff e truth the good n bad
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I had a Bosch condenser tumble dryer. It needed a new pump after 15 months of having it…
The biggest mistake we made is to Outsource appliance Manufacturing. They USED to last 20-30+ yrs. Now,,you have to have them REPAIRED within the first year or two. This is NOT the American Way.
Drain being clogged is not a design flaw… You just have to clean the drain. It is perfectly normal !
Can I suggest you a subject for your next report :
"What compagnies don’t tell you about vacuum cleaners !"
Market Place : What’s your problem Bob ?
Bob : I bought a vacuum cleaner about one month ago. It first started to become less powerful and now it is not working at ALL.
Market Place : Let our specialist look at the problem.
Specialist : You should replace the bag it is full.
Market Place : Incredible ! Do you think the manufacturer is aware of the problem….
Specialist : Yes…
MP : And they don’t do anything about it ! Bob… did you contact them ?
Bob : Yes…. they told me I will have to replace the bag at least every month. And that the warranty does not cover the problem.
MP : What a shame ! We have contacted the company to have more information about the problem, but they didn’t dare to answer.
We have a Frigidaire refrigerator and stove. Both have been good appliances for over five years, now. We will be getting a new Frigidaire dishwasher soon, I hope. We don’t buy the most expensive in any appliance’s line. When it comes to washer and dryer, we get the inexpensive base model, no bells and whistles needed to clean your clothing, in my opinion.
Love this
If you don’t pay the companies don’t care. They just don’t come. Only MarketPlace can help. You the internet to empower your rights.
I expect my machine to last 10 years.. NASTYLAUGHTERFROMBACKROW. Oh you sweet summer child.. no recent product will last that long.
I have a subzero refrigerator and wolf range. Had them 20 years and still look and work great.
Better to buy industrial grade equipment rather then consumer grade. For example instead of buying a cooking range get comercial Deck oven which will cost about 25-30k, they last longer and easier to fix, also they are built to be used the whole day so household use (maybe few hours a week) won’t even affect it much. You have to just pay a little extra. And they look bulky and take up a little more space.
Salute to the repair man
There is a class action lawsuit with LG also!
All the problems I’ve seen on fridges have all been either Samsung or LG. And then after that French door style fridges. Most of the side by sides I’ve had experience with rarely have problems (assuming GE, whirlpool, maytag, Kenmore, etc).
this happend to me 1 month ago. But the store selling the electrolux knew about the problem and gave me a new one <3
My main take away from this vid is don’t buy Samsung appliances, Got It!
my toshiba microwave is no better. it was expensive, & claimed to be one of the best, it even has a silent mode, which means a microwave that makes no sound at all, no beeps, no buzzers, nothing. but from time to time it will stop heating things, & it will make an odd sound while operating. toshiba juts ignored my email, they didnt even send an automated reply/
I see a big opportunity. The first appliance company that starts to make durable long lasting products again will gain enormous publicity and happy customers. They will most likely dominate.
So in short…the Customers are now the R&D dept. YOU pay for THEIR research
and believe me even now in dec 2020 its been a ripoff its still same, all the years ,it will never change, i always say a honest company is a poor company
This is why I’m scared to replace appliances. I should really replace my 2nd hand fridge which periodically fluctuates in temperature 🙄. I’m expecting the freezer to pack in coz it’s so old. I hate my washerdryer, 9 hours to dry a single t-shirt, and rarely does it actually spin with wash cycle!
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My mom’s 1964 Maytag washing machine she just replaced it was still working but she wanted a newer energy efficient water saving model. Which turned out only to save 2 gallons per load actually cost three cents more in electricity per load did not clean clothes as well and instead of 20 minutes for a load took an hour and 10 minutes to clean.
Our freezer is from 1973 still works perfectly
Refrigerator from 1981 still works
Moral of the story don’t go for looks. Don’t choose your appliances like you choose your dates. You might be greatly disappointed.
What brand can you buy that will last and will stand behind their products?
Why sell 1 fridge that lasts a lifetime, when they can sell you 10. There’s still lots of space in the landfills.
Wow my surprised face. LOL consumers believe that their appliance should be absolutely perfect/obsolete seem never possible. Things breakdown in weeks, in months, year down the roads are being used. The only thing i really expect a functional appliance(s) to do for their allotted useful life. i rememeber thing last for about 10+, now if lucky 2 to maybe 5 years. like our mobile can really evolve when cellphone is made every 6/12 months. Seem people are expecting banger upgrade when get slight improvement in term daily life of living aspects.