We Brought Our "Dead" PC to Best Buy for a Diagnosis
We Brought Our "Dead" PC to Best Buy for a Diagnosis
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The local ‘experts’/Geek Squad is the reason I found an independent mom n pop shop. Basically, I bought a TV channel special (first mistake) and about a year after the warranty expired, the computer did. GS zombied it back to life and a couple of months after their labor and parts warranty expired, yeap, so did the computer.
I stumbled on to the mom n pop shop, and got honest diagnoses over the life of that computer. When it ‘was time’ they slid me into a Windows 7 system that I still use (don’t judge me! ) daily.
Long story even longer, find a dependable mom n pop shop (not the local trade school dropouts) and leave GS alone!
I have about 3 test motherboards to test various CPUs, RAM, and GPUs. Same goes for PSUs. When something like a GPU doesn’t work, I suspect power issues from the PSU or motherboard so I will transplant the GPU into another system that I know can handle the power of a normal GPU.
I’m concerend how the beginning of the video was really choppy, my PC auto loaded the 4k option when i clicked on this tab and it scared me because i thought it was my wifi or my pc lol
You are talking about a lawsuit and it has nothing to do with Best Buy that was the one that was suing you??
I think this was such a weird problem that most techs wouldn’t suspect it. Completely tearing down a PC a rebuilding it takes a hour at least and they were just trying to avoid charging. Yes, they got the wrong diagnosis but these cables don’t just come unplugged. If they are plugged in you nearly have to break the connector just to get them off.
They probably even plugged in a gpu to test and it was not requiring a extended power connector. If they had gone to actually replace the card with something comparable they would have failed and then probably thought the PSU was bad. At that point they would have either discovered the issue or simply resolved it with the new psu. Rather or not they would have tried the OG GPU is unknown.
New comment got me so upset at Best Buy I build my own now and troubleshoot myself Because everything you need to know is on YouTube it’s not that hard If you can’t find a video on YouTube that will help you fix your problem whatever it is which I just went through with bios Then you take it to a computer shop other other than that stay out of it you’re safer
what kind of 15 FPS bull shit is this?
These comments are ridiculous, " I work at Geeksquad and im confident my team would have figured it out" yea right. Anybody that knows anything about geeksquad knows they’re garbage. To the others that said its unfair, have lost their minds. What is Geeksquads purpose if they cant diagnose a loose cable? Thats costing someone hundreds of dollars from GS incompetence. Crazy just crazy
The Geek Squad probably didn’t try very hard because you said you were a crypto miner, lmao
I sent mine to them just needed a new charge cord, battery and the mic, I had there insurance they found ever reason not to fix it plus i got it back it did not turn on and aint been the same since. the power cord i taped back together it worked fine.
They would think RAM first not GPU
I just left my broken pc to them I hope they didn’t fool me
been having trouble with my pc getting a reboot select deivice then at the end press any key to continue
I went to geek squad today, but it was for my phone, and the guy next to me was having troubles with his pc starting, the teenager was googling what the graphics card looks like, and said his graphics card was fried without even taking the glass panel off, they’re such a joke lol
I worked for bestbuy for nearly 9 years. GeekSquad took up nearly two of those years. I can tell you that they barely do any training at all, will hire ANYONE in to those repair tech positions, and severely over work their employees for next to no pay. The final straw for me was when they took away employee bonuses in favor of quarterly bonuses that no store EVER hits.
I cant state enough how disappointed I am with the direction that company is going. They are going to be bankrupt in less than 5 years. Guaranteed.
unfair to the employees, unsatisfactory video
😆 he was wary see your last name Greg ya Idenever trust geek squad since I know more then they do
Check that Florida law. If they have cctv and there is a sign stating you are being filmed then by default they can’t say they’re not knowing they’re being filmed audio is a different story
Can diagnostic test using a device for a vehicle to identify what’s wrong with it but not easy to find it on a PC is screwy to me this day and age.
For people saying it is fine what they did… no, it is not fine. You don’t say a GPU is dead when you haven’t confirmed if it was. That can lure the customer into a buying a new expensive GPU or wait for a long asss RMA process when they infact have a fully working GPU. Even if it is free they do more damage than good with that misdiagnosis.
They should have done this: "Hey dude, it looks like it is a graphics related issue, we don’t know for sure without further testing. If you want we can keep looking into it but will charge you for it".
That’s how you handle it, not misdiagnosing it after 10 minutes, sending the customer home with a nonworking system that had a super easy fault and luring them into thinking their GPU is dead and they need to get a new one. Sorry but that’s just shitty.
Must not have something better to do with their time
Try setting boot into safe mode in msconfig…They told my brother he had a virus and they couldnt get rid of it. -_-
Sometimes no pic. i clean the graphic card with and eraser or clean the ram or check the bios battery
OK about 10 years ago I had a Hewitt packer desktop I took a 2 week squad cause wood no longer start They told me I needed a new motherboard I said fine cause it was under warranty It’s through Best Buy When I got the computer back glitching all over the place They put a dull motherboard in it what I suggest somebody going to get squad for repairs or do repairs no do-it-yourself you’re better off even if you don’t know what you’re doing And apparently they have not changed
I want to see if the Geek Squad has improved, because in all honesty, we probably know more about trouble shooting our own PC’s we built better than the Geek Squad.
To be fair… I overqualified for geek squad (because that’s a thing I guess) and I don’t really know crap about computers… So if that says anything. Don’t go to geek squad.
I wouldnt take mine to bestbuy. I built it myself from parts out of microcenter. lol.
ADD: A few of you seem to think we "agreed" to a 10-minute, _free_ diagnosis. This was not the case. We would have given them the time and money they asked for. Kyle literally had my business debit card in his pocket. Instead, Geek Squad took the system back, rushed to misdiagnose it, and sent us on our way. They never offered to keep it longer and take a closer look.
Sorry about not being able to gather any footage inside! Florida two-party consent laws limited our options. Next time, we’ll try something in a state where one-party consent laws exist. I also hope you appreciated my subtle country accents during the reenactment. This is the South, after all 😂
Mine some bitcoin 🤣
I’m mine own geek squad support😅 I even have a friend that comes to me for technical help
Going to geeksquad for anything is a terrible idea.
You shouid take it back and show them they messed up
I did this 5 years ago. Same thing. I see nothing has changed with geek squad.
as someone who works here, this is an awful way to see, we often do not check hardware here because we state very clearly geek squad is "mostly" software, if this computer came to me i would not go digging through your cables to see if something is unplugged because very rarely does this happen, there are dozens of computers and we cant open all of them and check if every cable is connected, simply not enough time
Honestly it is a little different when you have a walk in customer right at the desk waiting for you while you diagnose the problem to get back to him.
or use voltmeter.
Never ever allow Geek Squad access to your computer. They have agreements with the Feds to scan your personal files wether it’s required or not and then report anything suspicious to bypass warrant requirements. They were sued repeatedly for this.
A while ago a drink had spilled on my pc, directly onto the graphics card, and everything would turn on, but there was no video output, and when you put in the graphics card nothing would turn on
look once a dude legit wanted to scam me my CPU saying it was dead. 5 star rated btw
AS AN EX TECH FOR HP I THINK GEEK SQUAD DID NOT DO A GOOD JOB. THE GUY DID NOT EVEN TEST THE CARD ON A TEST BENCH CMON MAN. AS IF PSU ISSUE ARE NOT A VERY COMMON THING. JUST MY 2 CENTS. AND YUP IM TALKING IN CAPS AND I DGAS
you should plug the panel connectors into the wrong spot and take it in
I’ve only taken 1 thing into Geek squad before which was one of my iPhones to swap out batteries for a new one for longer battery life and had no issues with the service there and phone worked fine and battery had long life so it was a good experience.
I only use geek squad for replacement protection on monitors
Actually had this exact thing happen. I was changing some cables out on my PSU and one of the 8 pin PCIE cables came loose from the PSU side. Almost fainted when I rebooted a few times but still no post. Luckily the GPU has some red leds on it that tell you if power is not hooked up properly as well as the EZ debug led I have on the board. GPU lit up and fans were spinning but no post. I will never buy another board without the EZ debug display on it.
Love this series BTW.
Activates auto-translation of the video to show subtitles… Jump to 10:08 … Enjoy.
" I mean, the grandmas skirt could have been dead"
Telling them you cant get ahold of the seller was the misleading part, you maybe should have said "the guy insist it works" so atleast they wouldn’t have thought you were just ripped off, i would have thought dead card too unless they said that. Just my 2 cents.
FYI wire tapping laws (two-party/one-party consent) is actually only for PHONE CALLS, not for in person recording. It is not illegal to record video anywhere in the US unless it is considered a "private area" (not private property), a retail store is most definitely under the "public area" realm. They can legally ask you to leave, and trespass you for any reason (including recording), but they cannot PREVENT or STOP you from recording.
Just clickbait, shotty test.
Best part would’ve let them install a new GPU, because it still wouldn’t have worked….lol
I worked for geek squad (13 years ago). I worked in two different stores and the 1st store was great. Everyone was really knowledgeable and cool. I guarantee we would have caught this even with a 10 minute diagnoses as one of the first things we were taught to do was check all the simple easy stuff first like a cable not being plugged in. I’ve had a number of people I helped where they think something like their ram doesn’t work and you check it and see that one of them is not seated properly. The 2nd one was unfortunately not so great, everyone was cool but no one really cared about their job. I blame out manager at the time as he didn’t try to train anyone, didn’t care, and would sometimes make fun of the customer for not having basic knowledge about PCs. Not everyone is in to computers which is why they would come to geek squad. Sadly his attitude rubbed off on others and was a big reason why I eventually quit. So just know it really just depends on where you go and the person that’s helping you. Really like any job that provides a service