Samsung Isn’t Fixing Recalled Washing Machines, Some Consumers Say | TODAY

Samsung Isn’t Fixing Recalled Washing Machines, Some Consumers Say | TODAY

Last November, Samsung announced it was recalling nearly 3 million defective washing machines. Some have shaken so violently that they exploded, causing injuries. But now some consumers are saying the washers are still dangerous, even after the company vowed to fix them. TODAY national investigative correspondent Jeff Rossen reports.
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Samsung Isn’t Fixing Recalled Washing Machines, Some Consumers Say | TODAY

50 Comments

  1. Ryan morales disney park fans on May 3, 2021 at 4:14 am

    Get LG washer it’s better 🙂



  2. Dane and Scout on May 3, 2021 at 4:14 am

    Our washer is a Samsung it does not explode it is secured by screws I tell my mom do not wash bedding on high speed



  3. 01IveR01 on May 3, 2021 at 4:14 am

    They might have had the problem I had. That the washer was never fixed by the Dish Network repair person. I only found out because my washer wasn’t working so since it was still under the recall warranty which was an extra year they came to fix it in August 2017. That’s when one of the repair man said my Samsung top load washer clips (item that was to be replaced per recall) were never change it still had the original plastic clips. Thanks God my washer broke down & they had to come if not I don’t know what could’ve happen since I was believing it was fixed since 2016, smh. If ii were them I’d check if the original clips are still on & were never changed out.



  4. Shepherd Wolf on May 3, 2021 at 4:14 am

    If my Samsung washer fails, I will find an older Whirlpool Direct Drive washer with a matching dryer to fix up and keep.



  5. Brian on May 3, 2021 at 4:14 am

    I have a top loader Samsung washer and I was awake one night washing my clothes for tomorrow and the machine was shaking violently but didn’t damage. Getting a new washer



  6. ً on May 3, 2021 at 4:14 am

    Buy an old lg washer 😒



  7. Playboi DjST on May 3, 2021 at 4:14 am

    SAMSUNG is EXTREMELY GOOD at making phones though



  8. Ryan morales disney park fans on May 3, 2021 at 4:15 am

    That’s why you need to be organized 2:07 🙂



  9. Playboi DjST on May 3, 2021 at 4:18 am

    At this point LG is better at making washing machines



  10. Matthew_45 on May 3, 2021 at 4:20 am

    Im scared i have a samsung front loader



  11. The Dude on May 3, 2021 at 4:22 am

    Maytag fo life😋



  12. 5610winston on May 3, 2021 at 4:22 am

    SPEED QUEEN or no machine.



  13. citticat2 on May 3, 2021 at 4:24 am

    I wished I had seen this before I bought this Samsung washer that broke with initial installment that still has not been replaced — Never Again



  14. Jens Nilsson on May 3, 2021 at 4:25 am

    *Two Weeks – so far so good! ~~>**allmy.tips/samsung_Washer?CC** Spin gets the clothes a lot dryer – so less time in the clothes dryer*



  15. Ryan morales disney park fans on May 3, 2021 at 4:25 am

    The reason why The machines are exploding is because you guys are messing with the spin speed if it was like Low spin you put it on high spin that is not good



  16. midland property on May 3, 2021 at 4:26 am

    Yes I made the mistake of getting one of these Awful washers.. 2yrs changed the pump now 5yrs. The spider arm and bearings.. JUNK is an understatement. And the CES video Samsung said there customer ratings are Top in the Class.. BS this is trash… i know the engineers at Samsung Know Better & are Criminal in their design. I Asia they would be Arrested for stealing & making this product to Fail. What do you think about powder coating a new spider arm. Should that help reduce this metal breakdown..? Thanks again



  17. Ryan morales disney park fans on May 3, 2021 at 4:27 am

    All modern washers have vibration control technology 🙂



  18. Ryan morales disney park fans on May 3, 2021 at 4:28 am

    The lg washer is more sturdy



  19. Crystal Branch on May 3, 2021 at 4:28 am

    I’m scared this washing machine is really out of control it’s a shame how they tell you to put it on different Cycles to wash your clothes when you spend all this good money for a washing machine and they giving you the run-around and don’t want to pay out what they need to for these washing machines and fix them correctly is not fair but they quit to take your money



  20. j.denino57 on May 3, 2021 at 4:29 am

    In the olden days, people used to put their cranky baby on top of the washing machine in a car seat to make them go to sleep. Can you imagine if the machine came apart with a baby on top??? HORRIBLE AND DANGEROUS.



  21. Abba Cadabra on May 3, 2021 at 4:30 am

    They didn’t fix jack $hit. Never buying Samsung anything ever again. Dirty company, dirty executives. Disgusting people.



  22. Sue Jones on May 3, 2021 at 4:30 am

    This is the absolute worst washing machine I’ve ever had!



  23. Michaela Martinez on May 3, 2021 at 4:31 am

    SFDFTRT5T



  24. Randy Gonzales on May 3, 2021 at 4:32 am

    I have one that continues to shut itself off



  25. adrian mendoza on May 3, 2021 at 4:35 am

    Stick with the old people I’m in the appliance business!!



  26. jonny smith on May 3, 2021 at 4:35 am

    I had Samsung top load and bought it 5 years ago. It costs me $770 with discount from Sears. The Samsung technician came to secure the lid a couple years ago for recall. After several years, the machine started getting rust inside. I was disappointed when I see this issue. I used to own Kenmore for more than 10 years and never see this issue. Then, starting around June 2018, the machine starts to show DC code issue and now doesn’t drain water. I now gave it up and threw it away. I will not buy either Samsung nor LG products except TV. I just bought American made Whirl Poole. Whirl Poole made MayTag, KichenAid, JennAir, etc… This time I bought simple one with knob and turn, not digital.



  27. SHAUN DJ FISH BEATS MARTIN [SDFBM] on May 3, 2021 at 4:37 am

    isis built them hahahahahaha



  28. Alessandro Serrao on May 3, 2021 at 4:38 am

    Buy american!



  29. Amira Abdullah on May 3, 2021 at 4:42 am

    My Samsung washing machine is totally broken after using it for less then 5 years… This video is so true! The sound is so scary and loud that I would have to get out of the kitchen and lock the door.



  30. SanchoSanto on May 3, 2021 at 4:44 am

    Samsung washing machines are a joke! My 2015 front load is already broken. After doing some research I found out that Samsungs have an inherent issue with their spin cycle. They’ve know this for many years now and haven’t fixed the problem. They introduce new models every year but they only change the outside look. The inside remains the same and the problem just gets past on to the next model. Save your self a head ache and stay away from Samsung appliances.



  31. Robbkun rob on May 3, 2021 at 4:47 am

    Weird I just fixed one.



  32. JMC WatchDog on May 3, 2021 at 4:50 am

    Unfortunately misinformed people, don’t know much about appliances and can’t even find the time to read their owners manual. For all of those bashing the brand, let’s see how many of you can design something better. All appliance manufacturers have issues when introducing new technology. It takes a little time to work out problematic issues. Try to understand this is how it works in all industry, If you want to get angry then go back to washing with a tub and washboard or design something better.



  33. E4 on May 3, 2021 at 4:50 am

    I was researching a washer and dryer to purchase. So many bad reviews and stories on Samsung! Disappointed they looked good but I don’t want to buy a good looking piece of junk.



  34. UTAH23 on May 3, 2021 at 4:51 am

    I fixed it myself https://youtu.be/61GSgrTfq1Y



  35. Matthew_45 on May 3, 2021 at 4:52 am

    Im scared of my samsung 2018 front loader :((((



  36. James Butt on May 3, 2021 at 4:53 am

    Yes Mine is rusting too! Ruined white underwear and sheets with orange spots.



  37. Vanilla Gorilla on May 3, 2021 at 4:56 am

    Still haven’t had any rebates etc off a new one. They sent a guy to change hardware on the door and a stick on label. That was it.



  38. Robbkun rob on May 3, 2021 at 4:59 am

    Buy Kenmore 70, 80 or 90 series. Used. Or Speed Queen new. Speed Queen is the best washer made in the world today



  39. Ryan morales disney park fans on May 3, 2021 at 5:02 am

    3:04 this is true. I love that. No matter what spin speed you have it on it still has the same dryness 🙂



  40. C W on May 3, 2021 at 5:03 am

    Buy LG.



  41. Veronica Croucher on May 3, 2021 at 5:04 am

    Got Electrolux washing machine



  42. Veronica Croucher on May 3, 2021 at 5:04 am

    Ha



  43. l337pwnage on May 3, 2021 at 5:05 am

    You know, if people don’t like it, they could build their own washing machines, lol. Who I am I kidding, they can’t even read the Samsung operating manual…



  44. Birb on May 3, 2021 at 5:06 am

    Whirlpool



  45. jun kwon on May 3, 2021 at 5:07 am

    Even in korea… Most people prefer LG white goods than samsung ones cause they always break first.



  46. Eric Jensen on May 3, 2021 at 5:08 am

    3:34 – Her washer is also rusting from yet another defect.



  47. Christian Taylor on May 3, 2021 at 5:10 am

    Get a Ge its better and safer.



  48. B Don on May 3, 2021 at 5:11 am

    Samsung customer service, support and repair SUCKs!!!!!!!!!!!!!!!!!! Period!!! Will Never buy another Samsung product EVER!!!



  49. J C on May 3, 2021 at 5:12 am

    So I just had my 2015 Samsung Washer "explode" … yes it was scary and it sucks that it happened. However, Samsung customer service was PHENOMENAL! Yes, I’m buying another Samsung!



  50. Joseph Gelpi on May 3, 2021 at 5:12 am

    Buy a Speed Queen